Britam recruitment 2024, In this article, are you looking for Britam Insurance is Hiring Chief Operations Officer jobs opportunity in Tanzania consider applying and read careful job summary, duties and also, Required Skills and Qualifications.
The position holder will be in charge of overseeing underwriting, claims, and other general management responsibilities and making sure that services are provided to the standards of the clientele. The Chief Executive Officer will receive reports from this function.
Key responsibilities
- In liaison with the Underwriting Manager, ensure that the underwriting policies reflect the country’s strategic risk management framework and are observed at all times;
- In liaison with the Claims Manager, ensure that the claims policies reflect the company’s strategic risk management framework and are observed at all times;
- Ensure that the company meets operations efficiency in claims and underwriting procedures;
- Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability;
- Put in place control mechanisms that enable a measure of service satisfaction by agents, brokers, customers and the regulator;
- Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings;
- Set and monitor operational budgets;
- Ensure that service to customers and procedures meets their expectations
- Manage key relationships with clients, intermediaries and service providers in the market;
- In liaison with the Underwriting Manager ensure that the company has in place a robust and optimal reinsurance program
- Ensure the establishment and management of a versatile risk survey function
- Perform any other duties as may be assigned from time to time by the supervisor; and
- Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
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Knowledge, experience and qualifications required
- Relevant Bachelor’s Degree; MBA is an added advantage.
- Professional qualification in Insurance (ACII) or equivalent
- 10 years’ experience, 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size or larger
- Extensive experience in ensuring operational risks are identified and managed.
- Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment.
- A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes.
- A demonstrated track record in optimising operations to enhance the overall customer experience at all customer contact points.
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 29-08-2024
Deadline Date: 06-09-2024
Number of Openings: 1
