DP World recruitment 2024, In this article, are you looking for DP World is Hiring Customer Service Officer- Ports and Terminals opportunity for August 2024. Apply now and read careful job summary, duties and also, Required Skills and Qualifications.
The Customer Service Officer serves Ports & Terminal customers by answering product and service related enquires, suggesting information about possible resolutions, handling customer registrations, resolving complaints, prepare correspondences, and fulfil customer needs to ensure customer satisfaction.
Has knowledge of commonly used concepts, practices and procedures within the field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor. The target is to ensure excellent service standards and maintain high customer satisfaction.
Title: Customer Service Officer – Ports and Terminals at DP World
Responsibilities
Key Performance Areas:
- Open and keep customer accounts by recording account information.
- Informing clients about the services offered on the DP World Dar es Salaam online platform CCS, as well as any new Port & Terminals product offerings.
- Responding to client inquiries and feedback requests in a timely manner.
- Use appropriate methods/tools to provide accurate, valid, and full information.
- Handle and respond to consumer complaints by phone, email, WhatsApp, or other social media platforms.
- Handle concerns, present acceptable solutions and alternatives within the timeframe specified, and follow up to assure resolution.
- Log all customer complaints in the CRM for follow-up and prompt resolution.
- Resolve product or service issues by explaining the customer’s complaint.
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Requirements Criteria
Qualifications Required:
- High school diploma or equivalent; college degree preferred
Experience and Skills Required:
- Proven customer support experience is helpful, though not required.
- Capable of communicating effectively in English/Swahili (verbal/written)
- Computer skills and working knowledge of Microsoft Office software.
- Excellent telephone skills and active listening.
- Working understanding of CRM systems and procedures.
- Customer orientation and the capacity to adapt and respond to various personality types.
- Excellent communication and presenting skills.
- Capability to multitask, prioritize, and manage time successfully.
- Effective bargaining skills
- Positive attitude and adaptability
- Attention to detail
- Problem solving
- Ability to work under pressure.
- Flexibility in working shifts
Application Process
DP World is committed to the principles of Equal Employment Opportunity (EEO). DP World’s strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
