ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
Responsible for leading and managing a team of Acquisition & Collection Agents, Installation Technicians, Dual Contractors, and their customers – responsible for the full customer cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.
Responsibilities:
- Create, implement, and align the acquisition operational strategies with the Region acquisition targets within the designated Region.
- Arranging field operations and acquisition activities to meet goals, generate income, and obtain the appropriate acquisition quality.
- Report shop inventory status to the inventory and logistics departments on a weekly, monthly, and quarterly basis.
- Perform physical stock audits (stock-taking) for the shop and/or 3PDs on a monthly, quarterly, and annual basis.
- To guarantee that systems are installed and maintained, coordinate the work of installation and maintenance technicians.
- Encourage the hiring of fresh technicians for installation and maintenance in the region of acquisition.
Experience:
- Two or more years of equivalent experience in operational management and sales in a medium-sized business
- An additional advantage is prior managing experience.
- Knowledge of Customer Relationship Management
- Prior involvement in responsibilities or activities related to credit management.
Qualifications:
- A degree and/or relevant experience in business administration, microfinance, sales & marketing, or a related field.
- Aptitude and enthusiasm for training and coaching.
- Strong organizational and planning skills.
- Strong verbal communication abilities with an emphasis on customer service.
- Being open to working or traveling to any part of Tanzania.
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